Hello, this is HEIGHTS STORE.

We apologize for any inconvenience caused during your experience with us. Although it may be inconvenient, could you please take photos of both the packaging with the shipping label visible at the time of receipt and the received product and send them to help@heights-store.com?
Once received, we will review them and provide further assistance regarding post-processing via email.

Best Regards,
HEIGHTS.
[ Original Message ]

I have ordered preorder of JND Profiles Tee - White and JND Ball Cap - Navy. I have received parcel today but only got JND Profiles Tee. FedEx says that everything was delivered so I am ought to believe that it was not send separately. And, therefore, JND Ball Cap is missing. What should I do in this situation? Thank you