• Returns & refunds will be accepted if the item is unworn, unwashed, and undamaged. If you get an unsatisfied or defective product from HEIGHTS, please contact us via e-mail. We will promptly respond to your inquiry once we receive your return/cancellation request.
  
  E-mail: help@heights-store.com

• You can purchase(pay) via PayPal and Eximbay, and the delivery of all products of HEIGHTS will be shipped out from Korea via FedEx. Delivery will take 3-5 working days and shipping costs automatically appears on your check-out page. Total amounts do not cover customs fees and surcharges. Please make sure to view the estimated delivery date for pre-order item(s) and customized products.

The membership level is determined by reflecting the purchase history of the last 6months. A new membership level is applying on automatic.

• Green
  New Membership
  Purchases under USD 500.00
  in the last 6 months Welcome Code
  Additional Discount 2%
  2% Credit Points of Purchase amount
  Membership Promo Code
  
• Silver
  Purchases under USD 1,000.00
  in the last 6 months
  
  Additional Discount 2%
  3% Credit Points of Purchase amount
  Membership Promo Code
• Gold
  Purchases under USD 2,000.00
  in the last 6 months
  Additional Discount 3%
  3% Credit Points of Purchase amount
  Membership Promo Code
• Platinum
  Purchases under USD 5,000.00
  in the last 6 months
  Additional Discount 3%
  4% Credit Points of Purchase amount
  Membership Promo Code
• Black
  Purchases over USD 5,000.00
  in the last 6 months
  
  Additional Discount 4%
  4% Credit Points of Purchase amount
  Membership Promo Code