If you get an unsatisfied or defective product from HEIGHTS, please kindly contact us via e-mail.
We will promptly respond to your inquiry once we receive your return/cancellation request.

Return

Returns must be reported to us within 14 days from the day you receive the package.
Returns must be shipped out within 7 business days from the day you receive the Return/Exchange form via E-mail.
All return shipping fees and other taxes are responsible for customers apart from the case we provided incorrect/defective item(s).

Refund

Refund will be processed via your original payment method. (PayPal or Eximbay)
Processing PayPal refund may take up to 14 business days upon receiving of the item(s).

Not acceptable for exchange and refund

Damaged or contaminated product from its original condition.
Products have tags eliminated.
Products have been washed/repaire.
Specific items are marked as 'No exchange/refund' on its product page.
Following categories (Prints, Underwears, Swimwears)
Pre-order items and customized products.

Address to return

Name: HEIGHTS
Address: 2F, 16-8, Yanghwa-ro 12-gil, Mapo-gu, Seoul, Republic of Korea
Postcode: 04043
E-mail: help@heights-store.com
Phone: +82.2.3144.0432

Note: To avoid an additional custom charge for international return, please clearly mark 'Returning Goods' on the invoice and box.