• Products
    Will you be getting more stock?
    아래 화살표

    We try to restock specific high-demand items, but it will be dependent on products and brands.
    Please view the "Release Schedule" on the website, or follow us on social media for the latest updates.


  • Products
    Can I return the product after the package has arrived?
    아래 화살표

    You can return the package except for the pre-orders, customized items or products marked as "Return/Exchange is not acceptable".
    Please see
    Returns & Exchanges for more details.


  • Products
    Can I get more information on a product?
    아래 화살표

    Of course, you can. We're here to help.
    Feel free to contact our Customer Service team to get any other information about product, brand, etc.

    help@heights-store.com


  • Membership
    What is the HEIGHTS guideline for the membership points usage?
    아래 화살표

    Membership points can be used irrespective of the amount when your order is over 50.00 USD.
    Your saving points will be applied to your account automatically 7 days after shipment is completed.
    Different saving point rates will be reflected along with your membership grade.


  • Membership
    What benefits will I be provided for the membership?
    아래 화살표

    HEIGHTS issues a 5% off welcome coupon for new members, an additional 5% for the first purchase and a free shipping service.
    If you want to view more details, we have 'Membership Benefits' at the bottom of the website.