HELP

We try to restock specific high-demand items, but it will be dependent on products and brands.
Please view the "Release Schedule" on the website, or follow us on social media for the latest updates.

You can return the package except for the pre-orders, customized items or products marked as "Return/Exchange is not acceptable".
Please see Returns & Exchanges for more details.

Of course, you can. We're here to help.
Feel free to contact our Customer Service team to get any other information about product, brand, etc.

help@heights-store.com

Membership points can be used irrespective of the amount when your order is over 50.00 USD.
Your saving points will be applied to your account automatically 7 days after shipment is completed.
Different saving point rates will be reflected along with your membership grade.

HEIGHTS issues a 5% off welcome coupon for new members, an additional 5% for the first purchase and a free shipping service.
If you want to view more details, we have 'Membership Benefits' at the bottom of the website.